Order Processing
We typically ship orders placed before 1pm on the same business day, and orders placed after 1pm will be shipped on the following business day. Please be aware that we cannot ship orders on weekends or bank holidays. Free 2-3 day shipping applies to UK orders only.
Domestic Shipping
Orders placed within the UK will require a signature upon delivery. In the event that you are unable to receive your package, it will be left at your local post office.
Please allow 2-3 working days for standard signed for delivery. Express delivery takes just one day, excluding Sundays.
International Shipping
We are pleased to offer shipping to most international destinations.
Please be aware that orders placed outside of the UK are subject to Import Fees which may include custom duties, brokerage fees and taxes. The recipient of the package will be responsible for payment of any associated fees at the time of delivery. We are unable to anticipate the sum of these fees in advance.
If the Import Fees for an international package are not paid upon receipt, and the shipment is therefore refused, you will be responsible for the original shipping charges as well as the return shipping and Import Fees.
Note that international orders cannot be returned for any reason.
Lost Packages
We cannot accept responsibility for lost or stolen packages that show successful delivery through the tracking code.
We are careful to check all garments for any defects before they are shipped, and you should never receive a faulty item from us. If you are not satisfied with your order, or would like to exchange for a different size or style, we are more than happy to process refunds and exchanges at your cost of shipment.
Returns
Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it, including the tags. To complete your return, please email your receipt or proof of purchase to hello@harveyandmills.com, stating a) the reason for your return b) and highlighting the items you would like to send back to us. Please then post your return items to 39 Dynevor Road, London, N16 0DL, including your paper receipt with your order details on so that we can match up the account.
Any item that is not in its original condition, or is damaged for reasons that are not due to our error, will not be refunded.
Refunds
Once your return is received and approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account or credit card company again, as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@harveyandmills.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
If you would like to exchange your goods for a different style or size, please follow the usual returns procedure and then place a separate order for the replacement item(s) you wish to purchase.
Return shipping
To return your product, please mail your product to: Harvey & Mills, 4 Barley Court, 3 Essex Wharf, London, E5 9QQ.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Customer Service
Our customer service is primarily via email. We will do our best to respond to all customer service issues as quickly as possible, but please allow up to 48 hours for your enquiry to be addressed. We are not available on weekends or bank holidays.
Email: hello@harveyandmills.com
